News & Opinion - Insights

The first half of this year has been especially sad. It was a dark time. We lost two lovely chefs. They decided that life was no longer worth living. We didn’t see it coming. They both seemed just fine. Bright, sparky as always, funny and full of fun. Two vibey and talented guys. But, they cho... read more
The Basics 13 October 2017
Crippling writer’s block hit me like a heavy duty tenderising mallet this morning. So, as one does, I phoned a chef friend and asked what he found challenging and frustrating in his kitchen. Without a breath, he commented “Hickmore, many newly graduated chefs have no idea of the basics,&... read more
Many of my compatriots in the hotel industry are getting, let’s say, rather long in the tooth. “If you remember the 1960’s, you weren’t there, man” they whisper. But, a quick look at one’s birth certificate and a peek in the mirror reminds us that we were, most ce... read more
How to Fire Your Boss 24 February 2016
You have been given an offer you can’t refuse by a company you’ve been longing to work for. Once you have told your spouse, family and pals you need to tackle the boss.So what do you do? Naturally you’re nervous. How is he going to react? Will bridges be burnt?Here are some steps t... read more
Outsourcing your workforce is a smart business move for a number of reasons. Outsourcing began as a way to cut costs by reducing internal processes and hiring costs. Although outsourcing usually meant hiring a team in another location, you can now work with your own outsourced workforce.Increased Pr... read more
Show Me the Money 19 August 2015
I am sure that you had the same career advice as me. Some jaded teacher at high school stared at you over his battered spectacles didn’t he?  Then he dropped the bombshell, if you choose a career as a chef, it was akin to a life of slavery and servitude.  Then, armed with this sage a... read more
Maintaining clean and damage free floors in your home or business can make all of the difference in how you’re viewed by clients and guests alike. In a professional setting, how your business is perceived can mean the difference between acquiring new, preserving current, and losing potential c... read more
Managing your payroll can be challenging, especially if you are a small business that needs to keep a closely manage both costs and resources. It’s for this reason that you can benefit by payroll administration from a professional team. You can benefit from cost savings, as you won’t hav... read more
SA Service, Please! 18 August 2015
South Africans are a self-critical bunch. We have a lot to say about how poor our customer service is and imagine that there is this unattainable service level somewhere in Australia, Europe or the States.Whilst we grumble and moan, just about every visitor to our beautiful country wishes they could... read more